I want to read Mediazide on multiple devices. Will it work?
Yes! Mediazide books are supported by all modern smartphones as well as desktop devices. You can read Mediazide books on any Apple phone or tablet or on any modern Android device. Additionally, most reading devices such as Kindle readers with build in web browsers will also work.
Will different web browsers support Mediazide?
Yes! You can read Mediazide on all mainstream devices using all major web browsers. Please refer to the list below for modern versions we specifically support:
- Google Chrome
- Firefox
- Safari
- Opera
- Internet Explorer (IE) 8 or greater
- Windows
- Mac OS
- iOS
- Android
- Windows Phone
- Linux
What should I do if my book appears to be broken?
Should your book seem to be broken, please contact our support staff. Let the support staff know which book you are not able to read properly and the device that you are trying to read it on. After our technical staff looks in to the problem, a support representative will get back to you as soon as possible. Usually you will receive a response within 24 hours.
Is there someone I can contact if I have technical questions?
Should you have technical questions, please complete our support contact form to let us know about the issues you are having. Our support staff will respond ASAP. Usually, you will hear back within 24 hours.
What can I do if I can’t access my book?
Please download Adobe Digital Editions, here. You will need to complete this download before you can access your book.
Can I read Mediazide on more than one device?
Our content is all fully dynamic. This means if you choose to play games, read books or listen to music on any iOS device, Android device or desktop computer!
I cancelled my membership. What now?
Once you have cancelled your membership, you will receive a confirmation of the cancellation. This correspondence will be sent to the email that you used to create your account. You can update your email on file if need be. To do this, contact a live representative or use our contact form. If you do not receive a confirmation of your cancellation, we ask that you follow up with a support representative. You may need to check your spam/junk mail for the email.
Do you have a live representative I can talk with? What about email support staff?
Both live representatives are available via phone and email. Please call 1-866-509-5898 or email support@mediazide.com.
My membership was cancelled but I’m still being charged—why?
You should not be receiving any further charges after successfully cancelling your membership. You should also receive an email confirming the cancellation. If there has been an error and you are still being charged, please contact one of our live representatives immediately so we can fix any issue.
Am I allowed to cancel my membership?
Yes, you can cancel your membership whenever you would like. After cancelling your membership, you will still be able to access your account for the remainder of the term. However, you will not be billed after your account has been canceled.
I would like to cancel my account. What are the next steps?
To cancel your account, simply use our online cancellation form. You can access the form here. Or, cancel your account by contacting our live representatives toll-free at 1-866-509-5898.
Am I eligible for a refund?
Please refer to the criteria below to determine if you are eligible for a refund.
Refund status:
It usually takes refunds 24 hours to be processed. You will receive a confirmation via the email on file regarding the refund. Please expect a refund or credit to appear in your account in 3 to 7 business days. If you would like more information about our policy on refunds, please call 1-866-509-5898 to speak with a live representative, toll-free.
- You are eligible for a refund if you experienced technical problems, were a subject of fraudulent activity, or if an accidental billing occurred on your account.
- If the website does not meet your expectations, you may be eligible for a refund.
Refund status:
It usually takes refunds 24 hours to be processed. You will receive a confirmation via the email on file regarding the refund. Please expect a refund or credit to appear in your account in 3 to 7 business days. If you would like more information about our policy on refunds, please call 1-866-509-5898 to speak with a live representative, toll-free.
What will Mediazide charges appear as on my statement?
Charges from Mediazide will show up on your statement as “mediazide.com 8665095898” Please reach out to our support representatives if you have any questions about billing.
