I am having trouble accessing my book.
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What devices are compatible with Mediazide?
All of our content is fully dynamic. Whether you want to play games, read books or listen to music, any iOS device, Android device or desktop computer will allow you to enjoy all of our media!
Is the content restricted to certain web browsers?
Absolutely not! Mediazide is fully functional on all mainstream devices and browsers. Specifically, we support modern versions of:
- Google Chrome
- Firefox
- Safari
- Opera
- Internet Explorer (IE) 8 or greater
- Windows
- Mac OS
- iOS
- Android
- Windows Phone
- Linux
The content I am attempting to use is not functioning. How can I fix it?
If you are having any issue on Mediazide we kindly ask that you contact our support staff. Please specify the issue as well as the content category (book, music, game) and the title of the product you are having trouble with. Our technical staff will troubleshoot the problem and one of our Customer Service Representatives will be in touch within 24-48 hours.
What if I have a technical question?
Kindly use our support contact form to specify any issue or question you may have. One of our Customer Service Representatives will be in touch within 24-48 hours.
How can I cancel my subscription?
Your account can be cancelled at any time, no questions asked, by contacting one of our Customer Service Representatives toll free at 1-866-509-5898 or by using our cancellation form by clicking here.
How do I confirm that my account has been cancelled?
Immediately upon cancellation, a confirmation email will be sent to the email address associated with your account. If the confirmation email is not received within 30 minutes, we kindly ask that you follow up toll free with one of our Customer Service Representatives. It is also recommended that you check your spam/junk mail.
Why am I still being charged after my membership was cancelled?
Upon receiving your cancellation email, there should not be any further charges. If there has been an error, please contact one of our Customer Service Representatives toll free at 1-866-509-5898 immediately!
What is the Cancellation Policy?
Your membership may be cancelled at any time, no questions asked. Once you have cancelled your membership, you will retain access to your account for the remainder of your term. You will not receive any additional billing after your account has been cancelled.
What is the refund policy?
Refund eligibility:
Refund status:
Refunds are processed within 24 hours. A correspondence will be sent out to the email on file with a confirmation. Please allow 3 to 7 business days for a refund or credit to appear in your account. Please contact our live Customer Service Representatives toll free at 1-866-509-5898 for more information about our refund policy.
- If you experienced technical problems, have been a subject of fraudulent activity, or an accidental billing error has occurred on your account.
- If the website does not deliver the experience you expected, you may be eligible for a refund.
Refund status:
Refunds are processed within 24 hours. A correspondence will be sent out to the email on file with a confirmation. Please allow 3 to 7 business days for a refund or credit to appear in your account. Please contact our live Customer Service Representatives toll free at 1-866-509-5898 for more information about our refund policy.
How often is content added to Mediazide?
Our team is hard at work to make sure we can offer you the most complete library possible. We are adding content on a regular basis, so be sure to check frequently!
Can I make a request for a certain book/song/game?
Of course! If you have any requests, please send a detailed email with the content you are looking for to requests@mediazide.com. If the content isn’t already in our queue, we will do everything we can to make it available ASAP.
Can I make a request for a certain book/song/game?
Of course! If you have any requests, please send a detailed email with the content you are looking for to requests@mediazide.com. If the content isn’t already in our queue, we will do everything we can to make it available ASAP.
Can I use my Mediazide account on multiple devices?
As long as you have an internet connection, you can access Mediazide from anywhere in the world, on as many devices as you’d like! The more the merrier!
Looking for a particular title and can't find it?
We are constantly adding more content to our library. If there is something new you would like to see added to the library, please send a request to requests@mediazide.com.
